Using Zoom

When using Zoom, I recommend using a laptop, iPad, or tablet to maximise functionality and to improve user experience. Setting your device up somewhere comfortable where it is self-supported and can be  easily redirected between you and your pet works best. Smartphones can be used, however the quality of the experience is often decreased.

1. Click on the Zoom link in the email you received from Animal Behaviour Coaching or from the relevant section in Teachable (ABC's Online School).
2. Wait for the application to launch.
   1. You should be able to run the application via your web browser, however if this is the first time using Zoom, you may be required to download the application.
   2. If this is the case, Download the Application and follow the prompts, before clicking on the Zoom meeting link in your email or on Teachable again.
3. If any other pop-ups appear, such as "allow this application to make changes to your computer", "allow Zoom to access your camera", or "allow Zoom to access your microphone", then you will need to select "Yes" before proceeding to ensure full functionality of the application.
   1. If you are using your phone, a pop-up will appear asking you to dial in to hear other people's audio.
      1. You need to select either "Call in using internet audio" if you are connected to WiFi or happy to use your mobile data, or "Dial in" for a phone call connection.
      2. If you select "Cancel", you will not be able to hear your host or other participants.
4. If a preview shows, then either select "Join without video" if you do not want the host/other participants to see you, or "Join with video".
5. If your host has not yet joined the meeting, you may be put in a virtual waiting room until they join. Sit back and relax; we won't be long!!
   1. If your host is not with you within 5-10 minutes of the scheduled start time, please call (08) 8755 1732.
6. Occasionally, you may need to go into your device's Settings/System Preferences/Control Panel and check the accessibility or permissions of the Zoom application.
7. Ensure you are able to access the Zoom menu, which contains the following: Microphone, Video, Participants, Share, Chat, or More (on phone).
   1. You may need to move your mouse around or tap on the screen to get the menu to appear.

Audio

1. Ensure the Microphone icon is present in the and colours green when you speak.
   1. If instead you have a picture of headphones with a green arrow and caption "join audio", then you need to tap on this and select your desired audio option.
2. You can turn your microphone off at any stage by clicking on it; a red line will appear through the microphone image when your microphone is off.
   1. Your host may choose to mute your microphone at times throughout the presentation too.
3. To control your audio settings, click on the arrow adjacent the microphone symbol.
   1. If you have multiple speakers connected to your device (eg a headset connected to a laptop or tablet in addition to its internal speakers), you will need to ensure the correct audio input and output is selected here.
   2. You can also test your input and output by selecting "test speaker & microphone" and following the prompts.
4. Occasionally, you may need to go into your device's Settings/System Preferences/Control Panel to check your device's Audio/Sound settings.

Video

1. Ensure the Video icon is present.
2. You can turn your camera off at any stage by clicking on it; a red line will appear through the video image when your camera is off.
   1. Your host may choose to turn off your video at times throughout the presentation too.
3. To control your video settings, click on the arrow adjacent the microphone symbol.
   1. If you have multiple cameras connected to your device (eg a USB webcam connected to a laptop in addition to its internal camera), you will need to ensure the correct camera is selected here.
4. Occasionally, you may need to go into your device's Settings/System Preferences/Control Panel to check your device's settings.

Chat

1. If you are having trouble hearing someone or they cannot hear you, or if you have been asked to keep your microphone muted, you can use the Chat section to communicate with your host and other participants.
2. Click on the Chat icon (phone users - this can be found by clicking "more").
3. "Everyone" will be the default option for whom you are chatting with.
   1. If you would like to send your message to only one person privately, then click on the arrow next to "everyone" to bring up your chat options.
4. Type your comment or question, and hit Enter/Return/Send.
5. You can then keep an eye on the Chat box to see any replies.
6. You can hide the Chat box at any stage by selecting "close" or clicking on the Chat icon.

Changing Your Name

1. If you would like to see what name is displaying to your host and other participants, click on the Participants icon.
2. You will see your name listed here based on the details you provided to Zoom.
3. You can change it at any time throughout the meeting, or subsequent meetings, by clicking or hovering over your name and selecting "Rename" when it appears.
   1. Type in your desired name, then click "Rename/Done".
4. You can hide the Participants box at any stage by selecting "close" or clicking on the Participants icon.

Raising Your Hand

1. If you wish to ask a question without interrupting the host or others by speaking or typing in the chat, you can raise your hand.
2. Click on the Participants icon in the menu, then click on the "Raise Hand" button at the bottom of the Participant area (or if you are on your phone, click on More and "Raise Hand".
   1. A blue hand will appear next to your name in the Participant list that your Host will see and be able to respond to.
3. You can lower your hand at any stage if you no longer need to ask a question by clicking on the "Lower Hand" button that now appears.

Changing the View

1. There are two different views you can experience whilst using Zoom:
   1. Gallery View - this displays all the participants the same size in a gallery layout so you can see everyone at once.
   2. Speaker View - this displays the current Speaker as the main image, with other participants as smaller images that you can scroll through.
2. You can switch between these views at any stage throughout the meeting by clicking on the icon and word at the top right of your screen, or tapping on the small video on your phone.
3. You can also enter full screen mode on your computer at any stage by clicking the full screen icon that is adjacent the view icons.
   

Share Screen

1. Occasionally, you may wish to share a photo, video, document, or another file or screen with others in your meeting.
   
2. Click on the Share Screen icon, select what you want to share (if sharing a video or audio, then you may need to ensure a checkbox saying "share computer sound" is selected), click "allow" on any pop-ups that appear, and click "Share" if it doesn't share once you've selected your desired item to share.
   

Leaving the Meeting

1. When you are ready to leave the meeting, you can do so by clicking "Leave/Leave Meeting" in the bottom right (computer) or top right (phone) corner.
   
2. Alternatively, you can wait until the host ends the meeting for everyone.
   

Please Contact Us if you have any issues accessing or using Zoom